Terms of Use

 

Welcome to www.nppfdubai.online (“Site”). The owner and operator of the Site is National Polystyrene Packaging Factory LLC, a limited liability company registered in the United Arab Emirates (“UAE”) under license number 300873, with its office located at Jebel Ali-Industrial Area 3 – Dubai in the UAE (“we”, “our” or “us”).

These Terms of Use and all policies and additional terms (if applicable) posted on the Site set out the terms on which we offer you access to and use of our Site, services and applications (collectively, the “Services”).

By accessing, registering and/or continuing to use or access our Services, you are agreeing to be bound by these Terms of Use and the Legal Documents with immediate effect. These Terms of Use and the Legal Documents are subject to change by us at any time. Your continued use of the Site following any such change constitutes your agreement to these Terms of Use and Legal Documents as so modified.

References in these Terms of Use to “you” (or similar) are references to you as an individual or legal entity as the case may be.

 

ABOUT OUR SITE

The Site is an e-commerce platform that allows individuals and enterprise entities to buy products.

We reserve the right to introduce new Services and update or withdraw any of the Services, in our sole discretion, and we will not be liable to you for exercising this discretion.

 

  1. ELIGIBILITY AND REGISTRATION REQUIREMENTS FOR BUYERS

You are eligible to register as a buyer and benefit from the Services if you meet the following eligibility criteria:

  1. you are above the legal age for purchasing products in your country of residence in UAE (United Arab Emirates); and
  2. you are able to provide an address for delivery of products.

 

YOUR OBLIGATIONS

When using or accessing the Services, you agree that you: are responsible for maintaining the confidentiality of, and restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password; and agree to immediately notify us of any unauthorized use of your password or account or any other breach of security; you will provide true, accurate, current and complete information about yourself and your use of the Services as required by us; you will not disclose to any third party (except as required or requested by us) a user’s information provided to you; and you will cooperate with our requests for additional information with respect to your eligibility and usage of our Services.

 

  1. INTELLECTUAL PROPERTY RIGHTS

National Polystyrene Packaging Factory L.L.C. All Rights Reserved. All content included on the Site, including graphics, logos, images.

 

Refund and Returns

 

Our refund and returns policy lasts 5 days. If 5 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:

  • Gift cards
  • Coupon etc.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

 

Sale items

Only regular priced items may be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: National Polystyrene Packaging Factory L.L.C, Jabel Ali, Industrial Area -3 Dubai

Shipping returns

To return your product, you should mail your product to: National Polystyrene Packaging Factory L.L.C, Jabel Ali, Industrial Area -3 Dubai

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

SUSPENSION, TERMINATION & CANCELLATION

 

We may, at our sole discretion and without prejudice to any of our rights and remedies and without any liability to you, we may limit, suspend or permanently withdraw your access of our Services, cancel any product(s) order and/or remove hosted content submitted by you for any reason including, without limitation, the following:

if we believe that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use;If you use our Platform or Services for any unlawful and fraudulent purposes or in connection with a criminal offence or abuse our policy and rules;

You are suspected of inventory abuse or placing bulk order. The following shall (without limitation) constitute inventory abuse or placing bulk order:

    • Products ordered are not for self-consumption but for commercial resale;
    • Multiple orders placed for same product at the same address, depending on the product category;
    • Bulk quantity of the same product ordered;
    • Invalid address given in order details;
    • Any abuse or fraud used to place the order; or
    • Any order placed using a technological glitch/loophole.

We reserve our right to take appropriate action if you are suspected of acting fraudulently or if you file invalid and/or false claims or provides false, incomplete, or misleading information. You may be considered to be engaging in fraudulent activities if any of the following (without limitation) are met:

you don’t reply to the payment verification mail sent by us;

you fail to produce adequate documents during the payment details verification;

you misuse credentials not belonging to you;

you use invalid address, email and phone no;

you attempt to overuse a voucher code;

you return wrong or damaged product;

you refuse to pay for an order;

for COD items, you use fake currency notes to make the payment;

you abuse or harass the delivery staff;

miscellaneous activities conducted with the sole intention to cause loss to business/revenue to noon;

your return, undeliverable rate is very high and often the returned products are missing, fake or damaged; or

Repeated request for monetary compensation.

 

GENERAL

 

Governing Law

These terms will be interpreted according to the laws of the United Arab Emirates, specifically the Emirate of Dubai.

Third Party Rights. A person who is not a party to these Terms of Use has no right to enforce any of its terms.

Independent Contractors

independent contractors. This agreement does not create a partnership, joint venture, or agency.

Entire Agreement. These Terms of Use and the documents referred to or incorporated herein by reference contain the entire agreement between the parties with respect to the subject matter and supersede all prior agreements, negotiations and representations, written or oral, relating to its subject matter. Except as provided in these Terms of Use and the documents referred to or incorporated into these Terms of Use by reference, there are no conditions, representations, warranties, undertakings or agreements between the parties whether direct, indirect, collateral, express or implied.

 

Need help?

Contact us at [email protected]  

 

 

 

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